We offer a 7-day free trial period for all new customers to experience the Boas Guitarradas platform. During this period, you will not be charged. If you do not cancel within the trial period, your subscription will automatically begin, and the amount of €7.49 per month (or the promotional price in effect at the time of enrollment) will be charged.
How to Cancel During Trial: To cancel your trial before it converts to a paid subscription, simply go to your account settings page or contact our support team at suporte@boasguitarradas.com.
Customers can cancel their subscription at any time through the account settings page or by contacting support. Canceling a subscription stops future automatic charges. You will continue to have access to the platform until the end of the current paid period.
How to Cancel: To cancel your subscription, go to your account settings section or send an email to suporte@boasguitarradas.com with your cancellation request.
Customers who purchase an annual subscription are entitled to a refund only within a period of 7 days from the date of payment. After this period, the right to a refund will be forfeited.
Once the 7-day free trial has ended and the first payment has been processed, we do not offer refunds for recurring monthly charges. Customers are responsible for canceling their subscription before the next billing cycle if they wish to discontinue the service.
Exceptions: In exceptional cases, such as duplicate charges or technical issues that prevented access to the platform, refunds will be considered on a case-by-case basis. Please contact support within 7 days of the occurrence to request a review.
Subscriptions are automatically renewed at the end of each billing cycle, whether monthly or annually, as chosen by the customer. To avoid future charges, cancellations must be made before the start of the next cycle.
Customers can change their subscription plan at any time.
Plan Upgrade: If you choose to upgrade to a higher plan, the difference will be charged proportionally, and the new plan will take effect immediately.
Plan Downgrade: If you choose to downgrade to a lower plan, the change will be applied in the next billing cycle. There are no refunds for amounts already paid in the case of downgrades.
We reserve the right to suspend or cancel accounts that violate our Terms of Service. In such cases, no refunds will be issued for paid amounts.
Our platform uses cookies to enhance your experience and provide personalized services. By continuing to use the platform, you agree to the use of cookies as outlined in our Privacy Policy.
If you have any questions about this refund policy or any other issue related to your subscription plan, please contact us:
Email: suporte@boasguitarradas.com
We hope this refund policy has clarified your concerns. If you have any further questions or need additional assistance, feel free to contact us.
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